Exchange / Return

Your 14 days return policy

Thank you for your order. Of course we hope that you are satisfied with our products.

However, if you are not satisfied with something, we would like to help you to return your product easily and free of charge within 14 days from receipt of the goods. Within this time you can return your order to us without giving any reason. The return must be made in the jewelry case provided by us.

You can register your return here: START NOW

Fill out the return form and use the QR code you will receive by email. Simply bring your package to the post office and show your QR code to the employee. He will print out the label for you.

We would still appreciate it if you could let us know why your order did not suit you.

Download the return form here

Please note that:

Returns are only accepted for new merchandise. If you discover a defect after receiving your order or it is incomplete, the return must be registered with us beforehand. Otherwise, we cannot guarantee a full refund of your purchase price.

If the 14-day return period has been exceeded and no explicit extension has been confirmed by us, you will not be entitled to a refund and your package will be automatically returned to you.

How should I return the order?

When preparing your order for return to us, please make sure that each item is properly packed. This will prevent damage during shipping and make it easier for us to process your return. We thank you for your support.

When will I receive my refund?

As a rule, your purchase price will be refunded within 10 days of receipt of your return. The same payment method you used to pay for your order will be used automatically. We thank you for your understanding.

How to return your order:

Download the return form at the top of this page. Include the completed form in your package prepared for return. Please make sure that the products are properly packed.

Keep your postal receipt as proof until the refund has been made.

Further Info

• Exchange: If you wish to exchange an item, we will send you a new item free of charge after receiving the item to be exchanged. Of course, your request for an exchange must be communicated with us in advance.