Within Germany, the delivery time is usually 1 - 3 business days, but may be extended by 1-2 more business days depending on the situation. For deliveries outside Germany the delivery time is 2 - 8 business days. If your order within Germany after 7 days and outside Germany after 14 days still has not arrived, we ask you to send us a message immediately.

After your order you will automatically receive an order confirmation from us. If you still have not received one, the following reasons may be possible.

Have you entered your correct e-mail address?

If this is not the case, please notify us so that we can correct your email address and send you another order confirmation. Please check if the order confirmation is in your spam/young mail folder.

Please check your address. It is possible that your order could not be shipped due to missing house number.

Unfortunately, it is not possible to change your order.

However, you can of course cancel individual items or your entire order, so that you can easily order your desired items again.

Cancellation of your order is only possible if it has not yet been shipped. Just contact our customer service.

Whatsapp: 015907604669

Email: info@deinschmuck-tl.de

Yes also within Germany 5€ shipping costs. From an order value of 100€ the delivery is free of charge.

You can also subscribe to our newsletter and get a 5€ gift voucher. You can use this as compensation for the shipping costs and thus enjoy free shipping even under a value of goods of 100€.

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

More information about shipping costs you can find HERE

If you have not received the correct order, please contact us as soon as possible.

Whatsapp: 015907604669

Email: info@deinschmuck-tl.de

Of course, this is not a problem.

Should your order unfortunately arrive defective, please contact customer service. Please have the following information ready:

Name, order number, photo of the defective item.

Whatsapp: 015907604669

Email: info@deinschmuck-tl.de

Of course you can return your order within 14 days after receipt without giving any reason.

More information for return can be found HERE

You will not receive a direct notification from us about the arrival of your return.

If you have sent your package properly to us, we will refund the purchase amount within 10 days after receipt of the goods. The amount will be credited to you with the payment method you used for your order.

With your shipment number of your return you can see HERE where the package is.

IMPORTANT: Please make sure that you always keep your return receipt until the refund has been made.

Our e-gift vouchers are valid for 3 years from the date of receipt.